When it comes to making a sale, quite often, speed is everything. Customers now live in an instant world. Between email, social media, and other forms of instant communication, there is no real wait time when they initiate the conversation with someone. The glaring exception to this, however, is the response through online inquiries. Sometimes customers wait hours or even days before they hear back from the companies. On one recent survey, nearly have of the companies did not respond to these queries at all!
Companies who are not getting back to their customers quickly, or even at all, are hurting their bottom line.
The importance of speed when making a sale
Every industry is filled with competitors. No company can afford to be complacent when it comes to responding to internet queries. Research indicates than a full 78 percent of sales will go to the first company to respond to the customer. Similarly, failure to respond to customers within the first five minutes of them filling out an online form can reduce the chances of connecting with them by up to 900 percent.
Respond quickly and your customers will appreciate it, but failing to respond in an appropriate amount of time causes ill will and almost ensures that they’ll let their friends know. No one likes to be ignored.
How LeadActivate can help
LeadActivate can help companies save time and energy when going through online forms. Imagine having online forms automatically routed to the proper sales representative, depending upon the customized plans built for the individual company. The information is then converted from text to speech for the representative to easily listen to and respond almost immediately to the customer. There is no manually sorting different inquiries or delays in responding to customers. This can drastically reduce the time that customers spend waiting for a response and increase the odds of being the first responding company.
Having customers fill out online forms does companies little good if they cannot convert those people into paying customers. Speed is such an important part of securing these customers. Give LeadActivate a try to see how it can help the company improve their response time, try our form-to-phone demo today.
Sales reps who start off a year slowly often find themselves struggling for the rest of the year. Sales has a strong mental component, and a bad run can have a way of snowballing. The good news is that there are things you can do to snap out of a slump and start making sales again. Consider these tips:
1. Get Back to Basics
More often than not, sales challenges aren’t caused by something too complicated; they’re usually the result of veering away from what works. First of all — don’t panic. Take a deep breath and stay calm; don’t get down on yourself. Remember those times in your career when you were successful, and know that you can get back there again. Focus on your positive experiences, reconnect with your personal path of success, and recommit to it.
2. Get Some Coaching
Just like in sports, sales is a mental game. Consider having someone you respect listen to your pitch and observe you in action. This could be a manager, a respected colleague or a life coach. Ask them to be brutally honest with you in diagnosing what’s going wrong. Find a mentor; watch videos of sales experts you admire for inspiration. Ask the best sales rep you know if you can shadow them for a day and learn them. You can also “coach yourself” by taping your presentations and listening to them with a critical ear.
3. Efficient Follow-Up
Assess your method of follow-up. The sooner you can act on a new lead, the more likely you are to make a sale. A notification tool like LeadActivate can be invaluable in informing you the moment a prospect expresses interest in what you’re selling. With LeadActivate, you’ll receive a phone call with a recorded message alerting you about each lead immediately. From there, you can take efficient action while potential customers have your product or service fresh in their mind.
4. Optimize Your Lifestyle
You can’t be at your best in sales unless you’re at your best in life. Consider doing the following things to help optimize your lifestyle and support your success:
• De-clutter your office.
• Eat a balanced diet with plenty of vegetables and lean protein.
• Surround yourself with positive people.
• Get plenty of sleep each night.
• Change your state with positive music, affirmations and getting out in nature regularly.
• Reconnect with what motivates and inspires you most about the product you’re selling.
Lastly — believe in yourself. You can do it!